New to Cenoa? Let’s get you started
- Tuna Güleryüz
- Jul 13
- 3 min read
Welcome to Cenoa! 💙
In this guide, we walk you through the essentials—how to open your own US bank account, receive international income at up to 10x lower costs, withdraw your funds instantly to your local bank account, and securely back up your wallet.
Explore our guide and start getting the most out of your Cenoa experience today.
1. How do I open a US or EU account in my own name?
Opening a US or EU account with Cenoa is free and takes less than 10 minutes. No paperwork, no setup fees, and no maintenance costs. All you need is your ID.
Follow these steps:
On the app homepage, tap “Get Paid”
Choose U.S. (USD) or European (EUR) account.
Upload the front and back of your ID and enter your personal details
Add your occupation and income information to start the verification process
Within minutes, your account will be ready to use.
You can immediately share your account details with clients or platforms and start receiving payments.
*US and European accounts are opened by our partner, Bridge (a Stripe company).
2. How can I withdraw my balance to my local currency account?
You can easily withdraw your digital dollar balance to your local bank account, in local currency.
Here’s how:
From the homepage, tap “Transfer” and select “To your bank account”
Tap “Add account” and enter the details of the bank account you want to use
Select the saved account and enter the amount
Slide to confirm — done!
Your withdrawal will be processed instantly.
3. How can I buy digital dollars (USDC) with local currency?
Buying digital dollars on Cenoa is simple. Just deposit local currency, and your digital dollars will be credited automatically.
Steps:
Tap “Deposit” on the homepage
Select “Deposit with local currency” and enter the amount
Complete a one-time identity verification and send the amount to the IBAN shown on the screen
Confirm the checkbox and complete the transfer
Your digital dollars will appear in your account within minutes.
4. Where can I receive payments with my US or EUR account?
With both US and EU bank accounts, you can receive payments from recognized platforms and via direct payments:
E-commerce platforms like Amazon, Etsy, Shopify
Freelance platforms such as Upwork, Fiverr, Deel
Fintech platforms like Wise, PayPal, Mercury, Payoneer
US & Europe based individual or corporate bank accounts via bank transfer
5. How can I spend my dollar balance?
By getting a virtual or physical card from our partner RedotPay, you can spend your dollar balance anywhere in the world.
Creating and linking your RedotPay digital dollar card through Cenoa is quick and easy:
Go to the “RedotPay” tab in the Cenoa app and tap “Add RedotPay account”
Select “Registration Guide” and follow the instructions
Sign up on RedotPay and complete verification
Create your virtual card and add it to Cenoa
Verify your card in Cenoa and start spending instantly
6. What is backup and how do I do it?
Cenoa provides you with a non-custodial wallet. This means no one, including Cenoa, can access your funds except you.
To secure your account, you need to back it up:
Tap “Settings” at the bottom of the homepage
Select “Back up your account”
Confirm Google Drive or iCloud as your backup option
We also strongly recommend tapping “Recovery Phrase” and writing down the words shown there in a safe place.
7. How can I contact customer support?
Need help? Our support team is ready to help whenever you need it.
📞 Call us at +2342019125177
📧 Email us at support@cenoa.com
*US and European accounts are opened by our partner, Bridge (a Stripe company). USD/USDC transactions are processed by Bridge (a Stripe company) and Lead Bank.
